Refund & Cancellation Policy

Each report is produced individually for you the moment your payment is confirmed, so once a report has been generated we generally do not offer refunds. That said, if something goes wrong on our side — you were charged twice, your payment failed but money left your account, or your report never arrived — you will not be left out of pocket. Contact us and we will fix it.

Occasionally a bank or UPI app debits an amount while the payment still reports as failed. When that happens the money has not reached us — it is held by the payment network and is normally released back to you automatically, typically within 5 to 7 working days.

If it has not returned after that, email us with the date, amount and the reference from your bank or UPI app and we will trace it with our payment provider.

If a duplicate charge is made for the same order, tell us and we will refund the extra charge in full. You keep the report. There is nothing to argue about here — a duplicate charge is our problem to correct, not yours.

Reports are emailed to the address supplied at checkout, and progress can be followed from the order status link in your confirmation email.

Before contacting us, please check:

• your spam, promotions and updates folders;
• that the email address on your order was spelt correctly.

If your report has still not arrived, contact us and we will re-generate and re-send it. If we are unable to deliver your report at all, you are entitled to a full refund.

Report download links expire after a limited period for security. An expired link is not a lost report — contact us with your order ID and we will issue a fresh one at no charge.

Your report is calculated from the name and date of birth you entered. If you notice a mistake, contact us as soon as possible.

If your report has not yet been generated, we can correct the details and produce the correct report. If it has already been generated, we are not obliged to re-issue it, but tell us what happened — we would rather you had a report that is actually about you.

Some products — such as the Couple's Compatibility Report and the Premium Baby Name Report — are prepared manually by our team rather than generated automatically. If you have paid for one of these and we have not yet begun work on it, you may cancel for a full refund. Once preparation has begun, contact us and we will deal with your request fairly.

Email divyanka.numerologypro@gmail.com from the address used for the order, and include:

• your order ID (in your confirmation email);
• the payment amount and date;
• a short description of what went wrong.

We aim to respond within response time to be confirmed by the owner. Where a refund is approved it is returned to the original payment method. Your bank or card issuer then typically takes a further 5 to 7 working days to show it.

If you believe a charge is wrong, please contact us first. We can almost always resolve it faster than a formal bank dispute, and it avoids your account being locked while the dispute is investigated.